Privacy policy

Who we are

Richard Read trading as StayManaged (ABN 52 389 236 767) operates staymanaged.com.au. Contact: hello@staymanaged.com.au.

What we collect

• Owners requesting proposals: name, email, phone (optional), property suburb, bedrooms, property type, current situation, timeframe, any notes you add, the page you came from, and a hashed IP address for spam prevention.
• Reviewers: name, email (not published), property suburb, rating and review text.
• Managers: business contact details, ABN, profile content, and billing details processed by Stripe. We don’t store card numbers.
• Everyone: standard analytics (pages viewed, device type, approximate location) via Vercel Analytics and Google Analytics 4 with IP anonymisation. We also keep our own count of pages viewed, manager profiles viewed, links clicked through to a manager’s website, phone or email, and proposal forms started, so we and the managers know whether the site is useful. These records hold the page, the manager and, for repeat visits on the same day, an anonymous code made by scrambling your IP address and browser details with a secret key that changes daily. We can’t turn that code back into your IP address, it doesn’t identify you, and no cookie is used for it.

How we use it

• To send your proposal request to up to 3 property managers who cover your suburb. This is the purpose you consent to when you tick the box on the form.
• To email you a confirmation and, about 60 days later if a manager reports you as a client, one invitation to leave a review. You can opt out by replying.
• To verify reviewers are genuine before publishing a review.
• To operate manager accounts, billing and lead notifications.
• To detect spam and abuse.

Who we share it with

• The managers you asked us to contact. Once shared, their handling of your information is governed by their own privacy policy.
• Service providers who process data for us: Vercel (hosting, Sydney region where available), Neon (database), Resend (email), Stripe (payments), Cloudflare (spam protection), Google (analytics). Some of these providers store data outside Australia, mainly in the United States and Japan, under their own privacy safeguards.
• No one else, unless required by law.

Where it is stored

Our database is hosted by Neon in the Asia-Pacific (Sydney) region. Email is sent through Resend in the Asia-Pacific (Tokyo) region, so the emails we send you, including your name and email address, are processed and stored in Japan. Payment records are held by Stripe in their regions. We keep lead records for 24 months, then delete or de-identify them.

Cookies

We use a session cookie for managers who sign in, a cookie for admin access, and analytics cookies set by Google Analytics. Our own page and click counts don’t use cookies. We don’t use advertising cookies.

Your rights

You can ask to access, correct or delete the personal information we hold about you by emailing hello@staymanaged.com.au with “Privacy request” in the subject. We respond within 30 days. If you’re unhappy with our response you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Marketing emails

We only send marketing to managers who have listed with us, and every email carries our identity and an unsubscribe link, as required by the Spam Act 2003.

Automated decisions

Parts of this site are run by software and by AI systems acting under written instructions, with a human owner accountable for them. The Privacy Act requires us to tell you which decisions about you are made this way. These are they.

• Which managers receive your enquiry. Chosen automatically from the suburb you give us, our published ranking formula and whether a manager holds a Featured placement or lead credits. The formula is set out in full on our methodology page. Paying never changes the organic order.
• Whether your review is published. Reviews are screened automatically for signs of defamation, unverifiable claims, duplicate authorship and incentivised writing. A review rated four or five stars that passes screening may be published without a person reading it first. Anything rated three stars or below, and anything that names an individual, is held until a person decides.
• Whether a manager’s lead dispute is upheld. A credit is refunded automatically where the enquiry duplicates a recent one, the email address bounced, or the enquiry was one of our own daily system tests. Every other dispute is decided by a person.
• Follow-up email. Confirmation, follow-up and review-invitation emails are sent automatically on a schedule.

These decisions use only the information described above. We do not profile you, we do not buy data about you from anyone else, and no decision here affects your legal rights or your access to a service.

You can ask for any of them to be reviewed by a person. Email hello@staymanaged.com.au with “Automated decision” in the subject and tell us what happened. We respond within 30 days, and we will tell you what information the decision used.

Changes

We’ll update this page if our practices change and note the date at the top.